- Active Listening
Showing involvement and understanding
- Encouraging
Through empathetic expressions and body language
- Observing
Paying attention to unspoken messages and hints
- Mirroring
Summarising what has been expressed in feelings and words
- Asking Questions
For clarification and more information
- Decentring
Seeing things from a student's pint of view
- Shifting Context
Showing how things can be different
- Focus
On basic principles and fundamental truths
Source: Adapted from Barnes & Stiasny (ed) 1995: Mentoring: Making It Work. Hobbs, The Printers, Hampshire, 1995.
